FAQ

Q: What materials are your metal products made from?

A: Our metal products are made from high-quality Canadian made steel.

Q: Are your metal products suitable for outdoor use?

A: Yes, our metal products are designed to withstand outdoor conditions. They are treated with a powder coat finish that provides added protection against rust and fading. Whether it's rain, snow, or intense sunlight, our products will maintain their quality and appearance.

Q: Can I customize the size or design of a product?

A: We offer a range of standard sizes and designs for our metal products. However, we understand that every customer has unique needs. If you require a custom size or design, please contact our customer service team. They will be happy to discuss your requirements and provide you with a personalized solution.

Q: How long does it take to process and ship an order?

A: We strive to process and ship orders as quickly as possible. Typically, orders are processed within 4-7 business days.But often they will be processed quicker Shipping times vary depending on your location and the shipping method chosen at checkout.

Q: What is your return policy?

A: We want you to be completely satisfied with your purchase. If for any reason you are not happy with your metal product, please contact our customer service team within 30 days of receiving your order. They will guide you through the return process and assist you in obtaining a refund or exchange. All sales of personalized items are final. If your items arrives damaged we will work with you to come up with a solution 

Q: Do you offer wholesale or bulk pricing?

A: Yes, we offer wholesale and bulk pricing for businesses and individuals who require larger quantities of our metal products. Please reach out to our sales team for more information and to discuss your specific needs.

Q: Can I track my order?

A: Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment and estimate its arrival date. If you have any concerns about the status of your order, please don't hesitate to contact our customer service team.

Q: How can I contact your customer service team?

A: Our customer service team is available to assist you with any questions or concerns you may have. You can reach us by  email at wallacemetalcompany@gmail.com .  We strive to provide prompt and helpful support to ensure your shopping experience with us is a positive one.

 Q: Do you offer international shipping?

A: At this time we only offer Canada wide shipping We offer free shipping on orders over 70$ and a for orders under 70$ we offer a flat rate shipping fee of 15$

Our Story

Welcome to Wallace Metal Company! We're metal enthusiasts who started this wild journey back in 2019. It all began in Ethan's parents' farm shop, where he crafted a metal/wood coffee table for his brother's condo. Little did we know, that humble creation would spark the birth of our metal empire.

Since then, we've been on a mission to expand our capabilities and increase efficiency. We've added new tools to our arsenal, like a 4x8 CNC plasma table, which has allowed us to create stunning metal signs for our friends and family. (We're pretty popular at birthdays and housewarmings now.)

But it wasn't until February 2022 that things really took off. Our shop became so busy that we decided to turn our passion into a full-time gig. (Who needs sleep anyway, right?) And with that, we made some major upgrades.

First on the list was switching from liquid painting to powder coating. We built our very own powder coating oven and a massive 23'x13' sandblast room. (We like to think of it as our metal playground.) Now, our products are not only durable and high-quality, but they're also protected against rust and corrosion.

So, what exactly do we sell? Well, you've come to the right place if you're in the market for Premium Metal Signs, Tool Organizers or DIY welding kits. Our products are made from Canadian steel and Aluminum, because we believe in using only the best materials for our fellow metal enthusiasts.

We're incredibly grateful for every customer who has chosen to adorn their homes with our metal creations. It's been quite a journey since 2019, and we're excited to see where it takes us next. So, join us on this metal adventure, and let's create something extraordinary together!